When moving into your new home, you have to get the gas, electricity and water connected. These are generally known as your 'utilities.' Some properties don't have gas for hot water, cooking or heating (it's all electric), so gas may be one less thing to worry about.
When to get set up
Plan to have the power on by the time you move in. Call the utilities companies well in advance of your move because it can take a few days to activate your account.
For the power, you may also have to make sure that certain switches are off at the property before the company finalise the connection. Negotiate the timing of this with your power company and the real estate agent in advance to ensure it goes smoothly.
Who to contact
Gas, electricity and water services are managed by different companies, depending on where you live. The links at the bottom of this page will help you find out who to contact in your area.
When it comes to the phone, you can choose which company to go with. Examine the deals and contracts offered by each company carefully and decide which one suits your situation best.
Moving out
If you're moving house, tell the services companies that you're moving and the services are no longer in your name, otherwise they might keep billing you after new renters move in.
If your name is on a shared account, get your name removed when you move out. Contact the utility companies to find out how to do it. You may need written agreement from your housemates to take your name off the bill.
Concessions
If you are a student or have a health care card, you may be eligible for discounted services from the utility companies. Inform them upfront before connecting your utilities because you may get a discount or a total exemption from connection fees.
Links
Essential Services Commission - water
Frequently asked questions about water supply, including moving house.
Essential Services Commission - electricity and gas
Information about gas and electricity connections, and moving house.
Services Australia - Health Care Card
You may be eligible for a Health Care Card if you're a student or you receive other payments from Service Australia. If you have a Health Care Card you can receive cheaper medicines and discounts for some services.
