Asking for repairs
The law says landlords have to make sure the place you're renting is in good repair and reasonable condition before you move in. They also have to take care of repairs while you're renting.
If anything breaks or stops working while you're renting you may be able to get your landlord to fix it. If things break or are damaged because of things you've done, though, you're responsible for paying for the damage.
There are two kinds of repairs: "urgent" and "general". The Tenants Union of Victoria repairs for rented homess page has an explanation about the difference between urgent and general repairs and how to ask for repairs from your landlord, but here's a quick overview.
If a repair is urgent, your landlord has to arrange to have it fixed within 2-3 days of being told about it. If they haven't arranged repairs, you can arrange them yourself and either pay for them, then ask your landlord to reimburse you, or get the bill sent to your landlord.
Urgent repairs are things like:
- A blocked toilet
- A leaking roof
- A gas leak
- No hot water
- Any damage that makes your house unsafe
General (non-urgent) repairs
If a repair isn't urgent, the landlord or property manager has 14 days to arrange for repairs. If they don't arrange repairs in that time, you can report them to Consumer Affairs Victoria to negotiate for repairs to be made on your behalf.
Problems with your landlord
For more information about what to do if you have problems with your landlord, check out our Problems with the landlord page.
Tenants Union of Victoria
For residential tenants living in Victoria who require information on their legal rights.
This free app has heaps of advice for renters, including email templates for requests like repairs to the property that can help smooth communication between renters and landlords/property managers.
Consumer Affairs Victoria - Renting
Advice on dealing with disagreements between landlords, agents and tenants.
Renting a Home: A Guide for Tenants (.pdf)
This Consumer Affairs Victoria handbook explains landlord, tenant and agent rights and responsibilities under Victorian residential tenancy law.